Privacy Policy
Last updated: 4/13/2026
At Custom Support AI, your privacy is not just a policy—it's a core value. We are committed to being transparent about how we collect, use, and protect your information as you build the future of AI support.
Data Collection
We collect account details, content you upload for training, usage logs, and technical data (IP, device, browser). We explicitly request that you do not upload sensitive or regulated data unless you have the legal right and necessary consents to do so.
Utilization of Data
Your data is used solely to operate, secure, and improve the service; process payments; provide technical support; and communicate critical updates. We maintain a strict policy against the sale of your personal information to third parties.
Storage & Security
All data is stored securely with best in class security practices. We utilize vetted infrastructure providers with rigorous physical and digital access controls to ensure your information remains protected.
Your Privacy Choices
You retain full rights to access, update, or request the deletion of your data through your account dashboard or by contacting our support team. Please note that removing training data may significantly impact your chatbot's performance.
Data Sharing
We only share data with essential service providers (hosting, analytics, payment processing) required to deliver our platform. These partners are contractually obligated to protect your data and use it only for the purposes we specify.
Privacy Questions?
Our dedicated privacy team is here to help with any inquiries regarding your data and how it is handled.