Terms of Service

Last updated: 4/13/2026

The Agreement

These Terms of Service govern your relationship with Custom Support AI. By accessing our platform, you agree to be bound by these legal provisions designed to ensure a fair and secure environment for all users.

Acceptable Use

You agree to use the service lawfully and will not train on content that infringes on intellectual property rights or is otherwise illegal. You maintain full responsibility for the data you provide to the platform.

Accounts & Security

Maintaining the confidentiality of your credentials is your responsibility. You are liable for all activity occurring under your account and must notify us immediately of any unauthorized access.

Intellectual Property

Custom Support AI retains all rights to the platform architecture, branding, and logic. You retain full ownership of the content you upload, granting us only the necessary rights to operate the service for your benefit.

Payments & Billing

All financial transactions are processed by Paddle, our Merchant of Record. By subscribing, you agree to their terms. Fees are billed monthly in advance and can be managed directly through your account dashboard.

Liability & Governance

Our liability is limited to the extent permitted by law. These terms are governed by the jurisdictions in which we operate, ensuring clarity and legal standing for all parties involved.

Need Clarification?

If you have any questions regarding these terms, our legal team is available to provide detailed explanations and ensure you understand your rights.

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