Refund Policy
Last updated: 4/13/2026
General Policy
Custom Support AI generally does not offer refunds under normal circumstances. As a subscription-based service, all payments are processed through Paddle, our Merchant of Record, ensuring secure and compliant transactions.
Subscription Terms
All subscriptions are billed monthly on a recurring basis. You may cancel your subscription at any time through your dashboard; however, cancellations take effect at the end of the current billing cycle.
Exceptional Cases
In rare instances involving confirmed billing errors, duplicate charges, or unauthorized transactions, we will investigate and may issue a credit or refund through Paddle's processing system.
Plan Adjustments
When you upgrade your plan, the changes are applied immediately, and billing is prorated for the remainder of the cycle. Downgrades or cancellations generally do not entitle the user to a refund for unused portions.
Statutory Rights
This policy does not affect your mandatory consumer rights under local law. Refunds may still occur where required by Paddle's terms, payment provider rules, or legal requirements in your jurisdiction.